Customer Service

Customer Service: The General Store

Ordering Information:

Our products and accessories can be ordered online, by mail, or by phone.

Order Online - Click on 'Add to Cart' button to add items to your cart and follow instructions to complete the ordering process.

Order by Phone - Please call 920-757-1718

Order by Mail - On the summary order page of shopping cart order process select 'check' or 'money order' as your method of payment, click Continue, click Place Order, then print form and mail it to The General Store, N1246 Thrush Dr, Greenville, WI 54942.

Shipping Cost - We offer UPS and United States Postal Service. Most orders are shipped the same day or the next business day after receiving your order. Shipping costs are based on weight of the package(s). To determine shipping cost, place items into you cart and click on Estimated Shipping Charges and enter your city, state and zipcode in the popup window.

International Orders - Unfortunately we don't ship to countries outside the US and Canada.

Delivery Time - On the shipping page of the shopping cart order process click on Time In Transit.

Payment Types - We accept American Express, Discover, MasterCard, Visa, Checks and Money Orders.

Return Policy - If you are not completely satisfied with your purchas you may return it within 14 days of purchase for a full refund of the purchase price, excluding shipping costs. The tool must be unused, and in the original undamaged packaging. Please follow the steps below:

Step 1.	Login to your account, select the order, and then select request refund at the bottom. Once your information is received and approved you will receive a return authorization number.

Step 2.	Make a copy of your original invoice.

Step 3.	Return item(s), copy of original invoice, and authorization number (with postage paid) to:

	The General Store N1246 Thrush Drive Greenville, WI 54942

Limited Warrantee - All Proxxon consumer power tools will be free from defects in material or workmanship for a period of Two Years from the date of purchase. Defective tools are to be returned to The General Store for replacement or repair. This Limited Warranty does not apply to accessory items such as circular saw blades, drill bits, jigsaw blades, router bits, sanding discs, grinding wheels and other related items. Damage to the product resulting from tampering, accident, abuse, negligence, unauthorized repaires or alterations, unapproved attachments or other causes unrelated to problems with material or workmanship are not covered by this warranty.